PlayTime! Booking Policies

Thank you for trusting PlayTime! A Therapy Center to provide services for your family! To help keep our organization running smoothly so we may best serve you, the following policies are in place and apply to all services:

~Once you submit your booking, your appointment will be confirmed with our office. You will receive an email from our office within 96 hours with specific details for your upcoming appointment, which may include: Confirmation of your scheduled appointment; A link to pay your session invoice (if not paid at the time of booking); A link to complete & submit relevant paperwork (e.g., intake paperwork, school documents, custody paperwork, etc); Specific instructions for your session (e.g., toys to have available, printed materials, electronic devices, etc).

~Intake paperwork must be received by our office at least 1 hour prior to your session start time. Failure to do so will result in the automatic cancellation of your appointment. Late cancellation/no-show fee and policy will apply.

~Payment Processing (Non Insurance): PATC will never have access to your personal payment information. Payments made during bookings are processed by Stripe. Additional payment options include Zelle, Square or Paypal. To secure your appointment, payments are made at the time of booking for most sessions, groups and events. There are certain events which may allow for a later payment. Payments not received at least 6 hours prior to appointment start will result in cancellation of the scheduled appointment. In this case, the session charge will be deleted, and a late cancellation/ no call, no show fee of $25.00 will be added to your account and must be paid before a future session can take place.

~Cancellation for In-Person, Mobile or Virtual Sessions: To cancel, please click your rescheduling email link or contact us at to cancel your appointment at least 48 hours before the start time. Notice of cancellations or rescheduled sessions received at least 48 hours in advance will receive a full refund minus any payment processing fees charged to our agency by Stripe, Square or PayPal. Late cancellations (those occurring within 48 hours of appointment start time), late arrivals (outside of grace period) or "no shows" will have a choice to have their payment applied to a future session and pay an additional $25.00 no show/late cancellation fee OR have their payment refunded minus a $25.00 no show/late cancellation fee AND any payment processing fees.

~Cancellation for Groups or Events: To cancel, please click your rescheduling/cancellation email link or contact us at to cancel your group/event attendance at least 96 hours before the start time. Notice of cancellations received at least 96 hours in advance will receive a full refund minus any processing fees charged by Stripe, Paypal or Square. Late cancellations (those occurring within 96 hours of the group/event start time) will receive a refund minus a 50% group materials and registration fee. No show attendees will not receive a refund, however 50% of the fee can be applied towards a future group or event.

~Location of Sessions/ Events: Mobile sessions taking place in a zip code NOT listed here will be subject to a travel surcharge of $00.25 per mile outside of 30134 starting point: 30134, 30135, 30132, 30122, 30179, 30141, 30180, 30187, 30157, 30268, 30213, 30344, 30349, 30331, 30336, 30168, 30106, 30126, 30127, 30062. Mobile sessions will only occur if there is a secure and private space available. Meeting location notifications are due at least 6 hours before session start time.

Please email the complete address for the meeting location to immediately after booking. For recurring mobile appointments, you may indicate in your initial location notification if the meetings will take place at the same location each session. Rooms with other family members nearby, cars or public spaces are inappropriate locations for mobile sessions. Changes to the meeting location can be made up to 6 hours before the session start time without incurring a fee. Location changes or late meeting location notifications made within 6 hours, but before 2 hours of appointment start time will incur an additional $20.00 fee which must be paid before future sessions can be scheduled. Please email all location changes to Failing to send the meeting location notification at least 2 hours before the session starts will result in the appointment's automatic cancellation. In this case, the canceled session's payment will be applied to a future session, minus, a late mobile cancellation fee of $50.00. This fee must be paid before rescheduled session can take place.

For virtual sessions, you will receive a secure link from our office at least 1 hour prior to your scheduled session start time. Unless otherwise notified, recurring virtual appointments will use the same link and, when applicable, the same meeting ID and password. Please ensure virtual sessions are taking place in a private space with secure internet connection. Rooms with other family members nearby, cars or public spaces are inappropriate locations for virtual sessions.

Detailed location for group sessions or events will be sent closer to the event. Sometimes the specific information for the location (such as specific room or suite #) isn't received by our office until we check-in at the facility. As soon as this information is received, you will receive an email with detailed instructions on how to access the group space at least one hour prior to the group start (such as room number, gate entry codes, etc). The name and address of the facility will be available upon booking your group or event.

~Grace Periods: Grace periods are provided to help maintain continuity of care, reduce missed sessions and reduce extra fees to families. Grace periods only apply to the appointment start time. If you are running late for your in-person, mobile or virtual session, please email us at as soon as possible. To ensure we are able to maintain our scheduled appointment start time for other families, in most cases we are unable to extend the appointment end time and must end each session promptly.

The following grace periods apply:

1 Hour or longer Sessions: 15 Minutes Grace Period

30 or less Minute Sessions: 5 Minutes Grace Period

Grace periods do not apply to events or groups, as these will start and end at the time specified during registration, regardless of attendees arriving on time. Late arrivals for group/event pick-up will acquire a $1.00 per minute fee.

~ Communicating With Your Provider: If you would like to speak with your child's provider, please inform them at the start of the session. They will make their best effort to speak with you during the scheduled appointment, however it is imperative your child receive the time they are expecting with your provider to ensure consistency. If they are unable to speak with you during the appointment, please email them at no charge or schedule a clinical consultation through our website.

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